What is the welcome screen?
The welcome screen is what shoppers see when they open the Assistant window, before they start a conversation. It helps them get started by highlighting topics and collections that are relevant to them.
Note: The welcome screen is a separate app embed in the Shopify Theme Editor:
Before you start
The welcome screen requires the AI Assistant (core) app embed. Make sure it's activated on your theme first.
Open the welcome screen settings
There are two ways to get there.
Option 1: From the Talkom AI app
In your Shopify admin, open Talkom AI.
Click Appearance in the left menu.
Pick the theme you want to set up.
Click Activate if it's your first time, or Customize to edit an existing setup.
The theme editor opens in a new browser tab with the "Welcome screen" App Embed ready to edit.
Option 2: From the theme editor
In your Shopify admin, go to Sales channels > Online Store.
Click Edit theme on the theme you want to set up.
Open the App embeds tab and search for "Talkom".
Customize the welcome screen
All settings use the standard Shopify theme editor fields. Every field comes with a default value except Collections. That one starts empty because you choose which collections to feature.
Welcome message
The main greeting at the top of the Assistant window.
Call to action
The line under the welcome message. You can write anything here, but we recommend telling shoppers what the Assistant can do for them.
For example: "Find a product, track an order, or ask me anything."
Collections
Pick the collections you want shoppers to see when they open the Assistant. Clicking a collection starts a conversation about that category.
Collections appear in a carousel. To change the order, drag and drop them in the editor.
Conversation starters
Conversation starters are clickable questions or topics that open a conversation in one tap. Use them for questions your shoppers ask often, or for topics you want to draw attention to.
You can add up to 12, but we recommend 4 to 5 to keep the window clean.
Save your changes
When you're done, click Save in the top right corner of the theme editor. Your changes won't go live until you save.